Recently I was asked to study users that process subscription orders and handle customer service requests for a publisher. They want their antiquated and clunky administrative tool updated and honed for their purposes – which they’d been promised for years would be fixed.
Considering that tensions may be high when the subject is broached, I’m proposing a lighter approach for the workshop – using a board game. This idea came from a children’s television show I saw in Australia, which also had the same format in the UK.
Do you think it may work?
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