Hotels are great aren’t they for wayfinding? A series of signs that take you on a journey of discovery, confident in your own ability to find your way around. Only to have your path halted mid corridor when all of a sudden you’re met with blanks walls adorned with work by the artist of the moment instead. TripAdvisor is littered with comments from guests of MGM Grand and the Venetian in Las Vegas getting lost in the 6000+ room hotels. Studies of those wayfinding systems would make interesting reading.
On the smaller scale, there are still challenges to overcome. On a recent trip, I stayed in a hotel of probably less than 100 rooms. Stepping out of the lift to my floor, I was met by this:
Now I might have been tired and weary, but it took me a little while to compute this. We in the western world read left to right. Yet this sign required me to read right to left, then back again. Firstly I locate my room number – 517 – then to see which direction I turn.
Having the arrows so close to each other didn’t assist scannability. Some space and distance could’ve helped with that.
Ok, so I turned right. I locked this away for future reference. Next time, I’d let my nose do the walking.
The next time I got out of the lift, I turned right. As I walked I perused the door numbers but they were not as I expected. They descended away from, not ascended to, ‘517’. What the…?
I returned to the lobby to discover 4 lifts – 2 x 2 lifts facing each other across a small lobby. And 2 room signs – one on either wall a mirror of the other. From one side of the lobby turn right. From the other side, turn left.
I got there in the end but I didn’t want to be dealing with this on holiday.
Agency Designworkplan outline 3 core principles that drive their work in helping people navigate in built environments. These include landmarks, orientation and navigation. A three dimensional rule that tells you where you are in relation to another place, how far you are from your destination and what direction you need to get there. Simple. City maps accomplish this easily with a helpful marker of ‘you are here’.
Based on this, here’s a suggested approach:
The amenities are fictional, to help illustrate the point that surrounding landmarks can help with orientation. A little more helpful than a batch of numbers tacked on to a wall.