A sojourn in Australia over the Christmas break has exposed me to a lot of television. Too much in fact. And way too many, Trivago ads.
Much has already been written about the ‘merits’ of the Trivago advertising campaign. I’m not regurgitating the lack of creative here.
But its focus on the site’s usability as its strategy perplexes me as a user experience professional. Our role is to make the technology disappear. Enable a user to find what they want intuitively.
So why would an online travel site choose to use their site’s usability as the cornerstone of their advertising strategy? How their site works, is the same as how hundreds and thousands of other websites work. One particular ad talks up a feature that is already prevalent on Expedia.
Surely, the Trivago peeps don’t think their customers haven’t used the internet before? Or searched any website before? I’d be keen to see a breakdown of their user demographics.
There’s a code that is understood between all UX-ers – if you need to explain how to use your website, you’ve done a bad job as a designer.